Privacy Policy
Eat Aussie respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website eataussie.com.au or interact with us, including when you create an account or sign up to our newsletter.
1. What Personal Information We Collect
When you interact with our store, we may collect the following types of personal information:
- Name
- Email address
- Shipping and billing address
- Phone number
- Order history and purchase details
- Payment information (processed securely via Shopify’s payment gateway)
- Any information you voluntarily submit via contact forms, sign-ups or surveys
We may also automatically collect certain information when you visit our site, including:
- IP address
- Device/browser type
- Referring URLs
- Pages visited
- Time spent on pages
2. How We Collect Your Information
We collect personal information through:
- Purchases or attempted purchases on our site
- Account registration
- Newsletter subscriptions
- Contact or enquiry forms
- Cookies and other tracking technologies
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate order updates and delivery details
- Provide customer support
- Send you marketing communications (with your consent), including food stories, new product launches, and exclusive offers
- Improve your browsing and shopping experience
- Meet legal and regulatory obligations
4. Marketing & Newsletter Subscriptions
When you sign up to our Eat Aussie newsletter, we may send you updates about new product drops, foodie stories, behind-the-scenes content, and promotions. You can unsubscribe at any time by clicking the “unsubscribe” link in any email.
We never sell or rent your email address to third parties.
5. Disclosure of Your Information
We may share your personal information with:
- Shopify, our eCommerce platform, to facilitate your transactions
- Service providers that support our business operations (e.g. shipping carriers, payment processors, email platforms)
- Legal authorities when required by law or for fraud prevention
All third-party service providers are obligated to handle your data securely and in compliance with Australian privacy law.
6. Shopify Platform
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products to you. Your data is stored securely on Shopify’s servers and databases. For more information, you can read Shopify’s own Privacy Policy.
7. Your Rights and Choices
You have the right to:
- Access or update your personal information
- Request deletion of your account or data
- Opt-out of marketing communications
- Lodge a complaint about how your data is handled
To make a request, please contact us via the details below.
8. Cookies and Tracking
We use cookies to improve your experience, enable basic e-commerce functions, and analyse website performance. By using our site, you agree to our use of cookies. You can manage cookie preferences in your browser settings.
9. Data Security
We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. While we follow best practices, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on our website with an updated “Effective Date”.
11. Contact Us
If you have any questions about this Privacy Policy, or if you’d like to access, correct or delete your personal information, you can contact us at hello@eataussie.com.au
